Friday, October 14, 2005
An open letter to the employees of Home Depot
Dear Home Depot Associates,
I hate you with an upmatched fury. You are uncaring and self centered. You are the opitome of bad customer service.
When I am seeking help in your establishment, proper responses do not include: "Ask the guy at the key machine.", "What do you expect me to do?", nor "I have no earthly idea. Sorry." I am generally not asking for the answers to the New York Times crossword puzzle or your opinion on quantum physics topics. Rather I only need to be directed to the location of various products.
Perhaps you are as confused as I am concerning the layout of your establishment -- indeed it appears that drug snorting monkeys designed the product placement within. However, your intent to help me would be much appreciated. I certainly don't expect you to know the exact planogram coordinate of every item in the store but I simple "Let me find out for you." might circumvent my mounting rage.
Now, Guy Working At The Key Machine... I have important, additional instruction for you. Should I interrupt your personal cell phone call regarding your after hours DJ gig, to inquire about the location of a tool, there are two reasons why you shouldn't send me to ask the people at the paint counter because you "have no idea" and would clearly rather not bother:
I hate you with an upmatched fury. You are uncaring and self centered. You are the opitome of bad customer service.
When I am seeking help in your establishment, proper responses do not include: "Ask the guy at the key machine.", "What do you expect me to do?", nor "I have no earthly idea. Sorry." I am generally not asking for the answers to the New York Times crossword puzzle or your opinion on quantum physics topics. Rather I only need to be directed to the location of various products.
Perhaps you are as confused as I am concerning the layout of your establishment -- indeed it appears that drug snorting monkeys designed the product placement within. However, your intent to help me would be much appreciated. I certainly don't expect you to know the exact planogram coordinate of every item in the store but I simple "Let me find out for you." might circumvent my mounting rage.
Now, Guy Working At The Key Machine... I have important, additional instruction for you. Should I interrupt your personal cell phone call regarding your after hours DJ gig, to inquire about the location of a tool, there are two reasons why you shouldn't send me to ask the people at the paint counter because you "have no idea" and would clearly rather not bother:
- The people at the paint counter quite possibly don't know where within the store to find a pop riveter... afterall, unlike you, they work in PAINT, not HAND TOOLS and HARDWARE.
- There isn't anyone AT the paint counter.
For future reference, the pop riverters are located one aisle away from the key machine with the staple guns and whatnot. I found them on my own, no thanks to you.
So, people of Home Depot, I beg of you... if you do not enjoy the WORK involved in WORKING at a customer service job in the home improvement and hardware industry, please stop makingmy life miserable and find another line of work. If I wanted complete ignorance about handtools I would just save myself the trouble and shop at Wal-Mart.
Best regards,
Stephanie
// posted by Stephanie Cake @ 10/14/2005 06:07:00 PM 
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